At CleanerFinder ("we," "our," or "us"), operated through https://www.mycleanerfinder.com, we are committed to protecting your privacy and being transparent about how your personal information is gathered, used, and safeguarded. This Privacy Policy describes our practices concerning data collected from homeowners, site visitors, and cleaning contractors.
1. Information We Collect
We collect information in two primary ways: directly from your voluntary submissions and automatically through your interaction with our website.
A. Information You Voluntarily Provide
When you use our multi-step quote request form or contact form, you provide information that may identify you, including:
- Contact Details: Full name, email address, and telephone number.
- Location Data: Residential ZIP code, city, state, and neighborhood name.
- Home & Cleaning Profile: Selected service type (e.g., Standard Cleaning, Deep Cleaning, Move-Out), frequency preference, number of bedrooms and bathrooms, approximate square footage, presence of pets, optional add-ons, and special notes.
- Contractor Registration Details: If applying as a partner cleaner, company name, primary contact name, phone, email, and designated service ZIP codes.
B. Information Collected Automatically
When browsing our site, we may automatically collect standard diagnostic and usage data, including:
- IP address and approximate geographic location (city/region level).
- Browser type, operating system version, and device characteristics.
- Pages visited, time spent on each page, referring URLs, and marketing campaign parameters (UTM tags).
2. How We Use Your Information
We use the information collected for legitimate business purposes, including:
- Quote Fulfillment: Matching your residential specifications with local, verified cleaning contractors operating in your immediate neighborhood.
- Facilitating Communication: Enabling matched cleaning pros to contact you promptly with quotes, availability, and scheduling details.
- Platform Improvement: Analyzing search trends, zip code demand, and conversion rates to enhance our directory experience.
- Security & Fraud Prevention: Protecting our website, users, and contractor partners from spam, bot abuse, and unauthorized activities.
3. How We Share Your Information
We respect your privacy. We do not sell, rent, or trade your personal contact information to third-party data brokers or marketing firms.
We share information only under the following strictly defined circumstances:
- Matched Cleaning Contractors: When you submit a quote request, your contact information (name, phone, email) and home details (bedrooms, bathrooms, zip code) are shared with verified cleaning professionals serving your area so they can provide you with an accurate quote.
- Essential Infrastructure Providers: We utilize trusted cloud and communication platforms to operate our services, including database hosting (Supabase), CRM and notification automation (GoHighLevel), and aggregated web analytics (Google Analytics). These providers access data solely to perform services on our behalf under confidentiality agreements.
- Legal Obligations: We may disclose information if required by applicable federal, state, or local laws, court orders, or subpoenas.
4. TCPA & Telecommunication Consent
By submitting your phone number through CleanerFinder's quote request form, you provide express written consent to receive telephone calls, SMS/text messages, and WhatsApp notifications regarding your house cleaning request from CleanerFinder and our matched local cleaning partners, including potential automated messaging.
- Consent is not a required condition of purchasing any goods or services.
- Standard message and data rates may apply.
- You may opt out of text communications at any time by replying STOP to any message received, or by emailing us at
hello@mycleanerfinder.com.
5. Cookies & Tracking Technologies
We use cookies and similar browser tracking technologies to preserve user preferences (such as your recently searched ZIP code), understand how visitors navigate our directory, and evaluate the performance of our marketing campaigns. You can configure your browser to decline cookies, although some interactive features of our quote modal may operate with reduced functionality.
6. Your Privacy Rights (CCPA / State Regulations)
Depending on your state of residence (including California, Virginia, and Colorado), you may have the following statutory privacy rights:
- Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
- Right to Delete: Request deletion of personal information we have collected, subject to legal record retention requirements.
- Right to Correct: Request correction of inaccurate personal information.
- Non-Discrimination: We will never deny services, charge different prices, or provide a lower quality of service for exercising your privacy rights.
To exercise any of these rights, contact us at hello@mycleanerfinder.com with the subject line "Privacy Rights Request."
7. Data Security & Storage
We implement industry-standard technical and organizational security measures, including 256-bit SSL/TLS transport encryption, restricted administrative access, and row-level database security policies (RLS). While no internet transmission is 100% impenetrable, we actively monitor and maintain our infrastructure to protect against unauthorized access, alteration, or disclosure.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to us:
